start this review off by just saying I don't like my Dyson.
It's rubbish. (It was really hard to avoid saying "it
sucks" there, but I somehow managed it).
now you know how I feel, is there any point reading on?
Well I think so as it would be unfair to make such a bold
statement and not explain it.
background to buying the Dyson is that we have a couple
of cats, one a long haired Ginger Tom and one a short haired,
let's call him a White Tom so he doesn't feel left out in
the name game. We had a navy blue living room carpet at
the time, which goes really well with white cat hair and
Squidgey, the cat in question casts like he's on a mission.
I mean handfuls of the stuff fall off him constantly. Pet
him and you are surrounded in a cloud of white. Yet his
hair never thins, it's thick and lush! As I run my fingers
through my thinning hair I long for his secret! Neelix,
the Ginger Tom is nowhere near as bad, but being longhaired
it soon adds up.
the carpet was quite a chore. The then current vacuum cleaner
was useless, it just kind of smeared the hair about the
carpet, so you had to use a rubber brush to scrape it into
piles, or get down on your knees with a rubber glove and
pull it together into piles, dispose of it, then use the
vacuum cleaner to finish off. It was hard work and I really
felt sorry for my wife as she struggled with it daily. ;)
(Disclaimer: I did it sometimes!) Something had to be done
so we looked around for a new vacuum cleaner.
couple of friends had Dysons and seemed pleased with them.
We even tried one and it was good so we handed over our
ill gotten gains and purchased a Dyson DC07 Animal. It arrived
a few days later and we unpacked what can only be described
as an extra from some '60s Sci-Fi B movie. The DC07 range
is quite an update on the original model. For one thing
it uses Root8Cyclone technology! I think that means there
are 8 mini tornadoes trapped inside of it instead of just
one. It comes with a lifetime hospital-level HEPA filter
with bacterial killing properties, which must be good for
allergy sufferers but not so good for bacteria. Brush control
allows you to switch off the brushbar to protect rugs and
delicate floors. Dysons are bagless so running costs should
be low with no bags to replace and it is easy to empty,
a gentle pull on a trigger type mechanism opens the bottom
of the clear plastic bin. Just remember to wait until you
are outside before releasing the catch! The motor is 1200
watts but Dyson prefer you to use "airwatts" so
the quoted 260 airwatts must be good! The Animal version
comes with an extra "turbo" tool, which fits onto
the end of the extendable hose and is for confined spaces,
furniture, stairs etc. It would also be good for use in
we put it all together and gave it a try. Oh my, was it
good. It grabbed onto the carpet like it wanted to rip it
off the floor; the hair never stood a chance and I worried
about the colourfastness of the blue dye in the carpet.
There was a satisfied glance between my wife and I, the
cats ran for cover, the carpet came up pristine. It removed
stuff from the carpet that was probably there from the carpet
factory. What usually took nearly an hour was over in five
minutes. We got a dog.
that is all going fantastically well" I hear you say,
"why do you think it is rubbish?" Well it wasn't
long before the filter needed washed. I checked the instructions,
removed the filter cover and tried to take the filter out
of its casing. Tried is the word. I pulled, pushed, twisted,
grunted, strained, gasped and wept but it wouldn't budge.
Now I'm a big guy, I could crush a grape easily but try
as I might that filter was going nowhere. On the plus side
it was the best workout I'd had in years but to no avail.
I emailed Dyson who were understanding and sent out a new
filter right away. Of course I had to get the old one out
to put the new one in so there was no option but to pry
it out with a kitchen knife, (where would we be without
kitchen knives?) It still took considerable force. The kitchen
knife bent and bent and finally the filter gave up. I had
a good look at it and the housing and there didn't seem
to be anything wrong! With trepidation I inserted the new
filter and tried to remove it and thankfully it decided
to work within its design parameters. I scowled at the old
was well again. Despite Squidgey and Neelix's best efforts
the house and home remained hair free.
day while using the extension hose there was a distinct
loss of suction. Dysons don't lose suction so something
was wrong. On investigation I discovered the hose had split
just inside the plastic connector. Neelix, Squidgey and
new arrival Charlie the Border Collie sensed their moment
and went into casting overdrive. The carpets started to
change colour. An email went off to Dyson who again responded
quickly and sent out a new hose. All was well again. Later
there was another lose of suction. Dysons don't lose suction,
(subliminal message alert). On investigation the hose underneath
the machine was found to have a split in it. Another email
to Dyson, another quick reply and another new part was sent
out. By this time the standard warranty was nearing its
end. Thankfully I had taken out an extended warranty. I
don't usually do this but it seemed not too bad a price
at the time and they let you pay it monthly. I'm glad I
week, three and a bit months out of the standard warranty
the Dyson went up in a puff of smoke. It made a loud grinding
noise from the motor, turned off, smoke coming from the
base, followed by a pungent smell of burning electricals.
An email, then phone call to Dyson later and it's been picked
up and sent off for repair. The Animal has lost its bite.
The post woman said, "Not another Dyson, I always seem
to be picking these up." I can see the pets scheming
in the corner.
it came. The cats and dog never raised an eyebrow this time.
They knew as I did that they were winning. They may have
lost a few battles along the way but they were going to
win the war. I plugged in the Dyson, and nervously switched
it on, expecting another bang. Off it went, like 10 brand
new ones. The animals skulked off into the corners to work
on their new strategy, we got on with keeping the house
clean and thought about a hamster.
the last couple of weeks there was another loss of suction.
Dysons don't lose...yeah whatever. It's now March 06 and
the replacement hose split. Yip the hose that is
a replacement to the original one has also split. Once again
Dyson responded quickly and sent out a new one immediately
but that's it on to its third main hose, second hose underneath,
second filter housing and second motor...sigh.
a rhyme that goes something like "When she was good,
she was very very good, but when she was bad she was horrid."
I think that sums up our Dyson DC07 Animal and I am afraid
the latter outweighs the former. For such an expensive item
its build quality and reliability is "horrid."
It shouldn't break down so often or need so many parts in
such a short period of time and no amount of fast customer
care changes that. I would never buy another. It's a Miele
for me next time.
where's that rubber brush?